I can’t open the backup catalog file

New Here ,
Mar 05, 2020

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I can’t open the backup catalog file, it says to me that it is in the wrong format. If I don’t open it, I’ll lose all my work in 2 or 3 months, which is unacceptable. I saved all catalog backups to a separate hard drive and not one opens now. in the last successful session, the program crashed and I had to close it and now the catalog does not open. In the last month, the program began to work more slowly, I don’t understand why I pay money ?? This is not a decent quality

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File sync

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Adobe Community Professional ,
Mar 05, 2020

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Hi

Can you tell us which application you are using, sounds like either Photoshop Elements or Lightroom but can you confirm so we can move the thread to the correct forum

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Adobe Community Professional ,
Mar 05, 2020

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If you're using Lightroom Classic, the backups are zipped, and you will have to unzip it before you can use it.

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Adobe Community Professional ,
Mar 05, 2020

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See these help articles.

 

Lighroom Classic

https://helpx.adobe.com/lightroom-classic/help/back-catalog.html

 

Photoshop Elements Organizer

https://helpx.adobe.com/elements-organizer/using/backup-or-restore-catalogs.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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