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I can't permanently remove files

Community Beginner ,
Jul 31, 2015

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I can't permanently delete files from the 'Archived' tab. Could a staff member clear it for me, please? Thank you in advance.

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File sync

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I can't permanently remove files

Community Beginner ,
Jul 31, 2015

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I can't permanently delete files from the 'Archived' tab. Could a staff member clear it for me, please? Thank you in advance.

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File sync

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317

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Community Beginner ,
Aug 01, 2015

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Hello-ello-llo-o? *echoes* Anybody here?

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Adobe Employee ,
Aug 03, 2015

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What type of error are you seeing? Your Archive contains a single folder at the top level with 96 files in it. You should be able to select that folder and then choose Permanently Delete.

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Community Beginner ,
Aug 03, 2015

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An error occurred, please try again.

Screenshot.png

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Adobe Employee ,
Aug 04, 2015

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Thank you for the screenshot.

If possible I would like to get the request id of the failed call in the browser. All browsers have some form of Developer Tools. My example screenshots are using Chrome on Mac OS X.

You may email me directly at kenrice@adobe.com with either screenshots or just the request id. Also I am seeing the actual folder name in the metadata view I have and not either unprintable characters or just a single quote. Not sure why the name is showing incorrectly for you.

dev_tools1.png

dev_tools2.png

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