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I can't sync my desktop with creative cloud

New Here ,
Jul 03, 2014

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When I try to sync files in my desktop it doesn't work.

There is no folder in finder

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File sync

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I can't sync my desktop with creative cloud

New Here ,
Jul 03, 2014

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When I try to sync files in my desktop it doesn't work.

There is no folder in finder

Topics

File sync

Views

474

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jul 08, 2014

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Hi Felipe,

Have you already installed the Creative Cloud desktop application?

Are you able to launch it and see a screen like this one?

screenshot.png

Thanks,

Ben

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New Here ,
Jul 08, 2014

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Hi Ben,

Yes, I have already installed the CC desktop application.
I can see this screen

Captura de Tela 2014-07-08 às 10.50.02.png

But when I click "Sincronizar" nothing happens.

Thanks

Felipe

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Adobe Employee ,
Jul 08, 2014

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Hi Felipe,

Thanks for confirming that. I'm also assuming that you have some files in your Creative Cloud Files on the web.

It looks like there is a problem communicating with the server. This could be because of firewall rules on your network. Are you able to connect to a different network to see whether you can sync there? For example, if you are currently trying to connect at work, could you try from home?

For us to investigate this more thoroughly, I'd be grateful if you could provide your log files, following the instructions below. Could you zip them up and send to me at bmordue@adobe.com?

There's a separate log file for each day. Please send the most recent log file. Here's where to find the log files:

Mac:

/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-2014-MM-DD.log

(where 2014-MM-DD is the date of the log)

Windows:

C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-2014-MM-DD.log

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read this page for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Thanks,

Ben

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