I can't sync to my files In the CC desktop app

Community Beginner ,
Sep 15, 2014 Sep 15, 2014

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I can't sync to my files In the CC desktop app Assets/Files/ I hit the "Start Syncing" button and get the waiting wheel, but never get to my files.  Up under the gear (settings) icon. it says file synch is off (and greyed out), and I go to Preferences/Files turn the sync to on and close the box, and it still under the gear (settings) icon. it says file synch is off (and greyed out).

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Community Beginner , Sep 16, 2014 Sep 16, 2014
Just found another very helpful post from Ben Mordue with the solution:* Quit the Creative Cloud Desktop app* In terminal, type:rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix When you relaunch the CC desktop app, and press the Start Syncing button, it should work.

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Community Beginner ,
Sep 15, 2014 Sep 15, 2014

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I deleted my oobe.db file .. and that didn't work

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Community Beginner ,
Sep 16, 2014 Sep 16, 2014

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Just found another very helpful post from Ben Mordue with the solution:

* Quit the Creative Cloud Desktop app

* In terminal, type:

rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix



When you relaunch the CC desktop app, and press the Start Syncing button, it should work.

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New Here ,
Apr 22, 2015 Apr 22, 2015

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This line in my terminal as described above finally solved my desktop syncing problem as well!

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