I cannot access file storage.

New Here ,
Aug 06, 2014 Aug 06, 2014

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I cannot access file storage. It just keeps the waiting screen both on app and online (https://creative.adobe.com/files). I have pays for it, why cannot I use it?

MAC, OS X 10.9, latest updates.

The CC app even does not show the Home screen, just rolling the login bubbles. The same for sync assets.

Photoshop offers updates every day, the same updates.

Sometimes it offers me to "Install" Lightroom, Lightroom is the base app I use for my work. Really Adobe, I pay for the service to do my job, please fix it.

Screenshot at aug. 07 09-09-49.png

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File sync

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Adobe Community Professional ,
Aug 07, 2014 Aug 07, 2014

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Adobe Employee ,
Aug 08, 2014 Aug 08, 2014

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You could also try the workaround in this thread to solve the file sync issues:  File Sync Workaround

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New Here ,
Aug 12, 2014 Aug 12, 2014

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I've been having the same issue and this fixed my issues right away (for Mac)

Re: Sync folder can't be activated

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Adobe Employee ,
Aug 13, 2014 Aug 13, 2014

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Hi Martins,

Another suggestion, this support document might help: App doesn’t open; progress wheel spins continually

- Dave

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