I created a few libraries and shared with my team - all but one can accept and see them

New Here ,
Sep 16, 2020

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I created some libraries in Adobe and shared them with my team. 4 of the 5 team members accepted it and now those libraries show up both in creative cloud and from programs such as illustrator. 

 

One team member, however, gets the invite but it never does anything when she hits accept. She cannot seem to accept or deny the libraries.

 

I removed all notifications, removed her access, added her back, and sent out another invite. Same result.

 

I have had her sign out of adobe and sign back in. No matter what we do we cannot get the libraries to be accepted and show up on her side. 

TOPICS
Cloud storage web assets, Collaboration, File sync, Libraries

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I created a few libraries and shared with my team - all but one can accept and see them

New Here ,
Sep 16, 2020

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I created some libraries in Adobe and shared them with my team. 4 of the 5 team members accepted it and now those libraries show up both in creative cloud and from programs such as illustrator. 

 

One team member, however, gets the invite but it never does anything when she hits accept. She cannot seem to accept or deny the libraries.

 

I removed all notifications, removed her access, added her back, and sent out another invite. Same result.

 

I have had her sign out of adobe and sign back in. No matter what we do we cannot get the libraries to be accepted and show up on her side. 

TOPICS
Cloud storage web assets, Collaboration, File sync, Libraries

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53

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Sep 16, 2020 0
Adobe Community Professional ,
Sep 16, 2020

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Is she on a Team plan seat? If yes, ask the IT dept admin to open a support case.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Sep 16, 2020 0
Adobe Employee ,
Sep 22, 2020

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Could you please check CCD and Libraries version that user is using?
From Creative Cloud app: Help -> About Creative Cloud

Thank you,
Mariia

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Sep 22, 2020 0
New Here ,
Sep 22, 2020

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Turned out to be chrome blocking the site. Even though it showed up as an invite it couldnt accept because it was getting blocked.

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Sep 22, 2020 0