I have a 53MB mp4 file that just will not complete the upload to cloud storage, tried from the desktop file sync app and from the uploader on the web interface. get 3/4 of the way then nothing. Any ideas ? Is it true that I can't share my GoPro movie ?

Jun 01, 2014

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sorry as above

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I have a 53MB mp4 file that just will not complete the upload to cloud storage, tried from the desktop file sync app and from the uploader on the web interface. get 3/4 of the way then nothing. Any ideas ? Is it true that I can't share my GoPro movie ?

Jun 01, 2014

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sorry as above

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File sync

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210

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Jun 01, 2014 0
Jun 01, 2014

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Jun 01, 2014 0
David__B LATEST
Adobe Employee ,
Jun 30, 2014

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Hi Monika,

Does it happen with all mp4 files?


Could you collect and upload your sync log files for review? They are located at

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Would you be able to zip the log files into a single file, upload them to Creative Cloud, make it accessible for download, and post the download link here?

- Dave

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Jun 30, 2014 0