I keep on removing a folder from creative cloud only for it to return.

New Here ,
Jun 30, 2014

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How do I delete this folder. I have archived it and then deleted it direct from the web. But it still returns.

I have tried deleting from local machine, both mac and PC and still it returns like magic.

Please help. I need it deleted.

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I keep on removing a folder from creative cloud only for it to return.

New Here ,
Jun 30, 2014

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How do I delete this folder. I have archived it and then deleted it direct from the web. But it still returns.

I have tried deleting from local machine, both mac and PC and still it returns like magic.

Please help. I need it deleted.

TOPICS
File sync

Views

314

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Jun 30, 2014 0
Adobe Employee ,
Jul 07, 2014

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SPiNY what folder are you referring too exactly?  Did you delete the file and empty the trash at https://creative.adobe.com/files?

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Jul 07, 2014 0
New Here ,
Jul 07, 2014

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Hello Jeff,

The folder name is "Prom" and as far as I can find out there is no delete command in the https://creative.adobe.com/files

The five options from the pull down menu are.

Collaborate

Send

Move

Rename

Archive

I moved it to Archive and then deleted it from there but it still returns.

Thanks

Ian

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Jul 07, 2014 0
Adobe Employee ,
Jul 08, 2014

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Hi Ian,

It would be really useful for us to see your log files. Could you zip up the entire 'CoreSync' folder at the location below and send to me at bmordue@adobe.com?

Mac:

/Users/<username>/Library/Application Support/Adobe/CloudSync

Windows:

C:\Users\<username>\AppData\Roaming\CloudSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read this page for help on showing these folders:

Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7

Thanks,

Ben

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Jul 08, 2014 0