i lost my files from creative cloud today, any ideas? (this was the first time i was using CC cloud)

Community Beginner ,
Jul 03, 2014

Copy link to clipboard

Copied

is there any ways to recover them? they were three illustrator files.

TOPICS
File sync

Views

251

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

i lost my files from creative cloud today, any ideas? (this was the first time i was using CC cloud)

Community Beginner ,
Jul 03, 2014

Copy link to clipboard

Copied

is there any ways to recover them? they were three illustrator files.

TOPICS
File sync

Views

252

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 03, 2014 0
Adobe Employee ,
Jul 07, 2014

Copy link to clipboard

Copied

Manu854 did you move the files to you archive then choose the option to permanently delete the files from your archive at https://creative.adobe.com/files/?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 07, 2014 0
Community Beginner ,
Jul 20, 2014

Copy link to clipboard

Copied

no i moved my files to another location and then i deleted the files from previous location.

apperantly it didnt sync with my files. i called adobe they said there is not chance that they might have the files in their server.

and no they were not in archives.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 20, 2014 0
Adobe Employee ,
Aug 14, 2014

Copy link to clipboard

Copied

Hi,

apologies for the delay in responding.

Can you give me some more information that may help us resolve this issue for you?

Can you tell me the exact steps you took (moved files from which location to which new location - was this all within the Creative Cloud Files folder?)

The name of the files?

And can you send me your coresync.log file from the location below?


Coresync.log file location -

Win - C:\Users\username\AppData\Roaming\Adobe\CoreSync

Mac - /Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log

(On Mac, you need to use the Go To Folder option from the Go option in Finder (menu at the top).  Then in the pop up enter:

/users/username/Library/Application Support/Adobe/CoreSync/

Then select go, this will take you to the folder containing the .log files.)

Please email this to me directly on djack@adobe.com.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 14, 2014 0