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I need help with Adobe Spark

New Here ,
Jul 31, 2020

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Every couple of seconds when I am working on a slide show on Adobe Spark, it comes up with a message saying failed to connect to server. I am close to my WiFi router so it shouldn't be a internet problem. I have quit Safari and restarted my Mac many times  and it won't stop. It hasn't completely saved yet, so I have to redo any progress. 

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I need help with Adobe Spark

New Here ,
Jul 31, 2020

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Every couple of seconds when I am working on a slide show on Adobe Spark, it comes up with a message saying failed to connect to server. I am close to my WiFi router so it shouldn't be a internet problem. I have quit Safari and restarted my Mac many times  and it won't stop. It hasn't completely saved yet, so I have to redo any progress. 

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Most Valuable Participant ,
Jul 31, 2020

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New Here ,
Jul 31, 2020

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Thank you for your response! But I was already on the help page and none of the topics helped me.

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Adobe Community Professional ,
Jul 31, 2020

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This is not the Spark support community.  Adobe Spark has separate support on Zendesk.  

That said, I would try using a different browser -- Chrome or Firefox for example.  Maybe try another Wifi connection.

 

Adobe System Status appears to be up & running at the moment.  However, that may vary depending on your region and timezone.  See link below for a real-time status report.

https://status.adobe.com/

 

If you continue to have difficulties, feel free to submit a help request directly to the Spark Support Team.

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
Jul 31, 2020

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Ok, thank you for your response. Sorry, I thought it was the support page because it says Adobe Support Community at the top. I will try Chrome, thanks for the advice.

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Adobe Community Professional ,
Jul 31, 2020

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Sure.  No problem.

 

"Sorry, I thought it was the support page because it says Adobe Support Community at the top."

That's quite understandable.  This is the Creative Cloud support community.  But Spark and Portfolio are like the poor little red-headed step-children who sleep out back in the shed.  Only in this case the "shed" is Zendesk. And there is no forum for either service.  I've asked why and never received a satisfactory answer.

 

Nancy O'Shea, ACP
Alt-Web.com

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