I only have 2 GB in the cloud, i share a document with a colleague and she has 20 gb is there something wrong with my installation?

New Here ,
Feb 18, 2015 Feb 18, 2015

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  I only have 2 GB in the cloud, i share a document with a colleague and she has 20 gb is there something wrong with my installation?

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Adobe Employee ,
Feb 18, 2015 Feb 18, 2015

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Moving this discussion to the File Hosting, Syncing, and Collaboration forum.

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Adobe Employee ,
Feb 18, 2015 Feb 18, 2015

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Which Creative Cloud plan do you have?

If you have the Creative Cloud Photography Plan then this includes Photoshop and Lightroom, but only comes with 2 GB of storage and the trial level of other online services like Typekit. A single application subscription to Photoshop has 20 GB of storage and a paid level of other online services like Typekit.

This help page notes the differences: Photoshop Help | Differences between Photoshop and Creative Cloud Photography Programs

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New Here ,
Feb 18, 2015 Feb 18, 2015

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I have the complete version with all the programs.

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Adobe Employee ,
Feb 18, 2015 Feb 18, 2015

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I have filed a ticket to have the storage quota issue fixed.

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New Here ,
Feb 18, 2015 Feb 18, 2015

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Can you give me some more information?

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Adobe Employee ,
Feb 18, 2015 Feb 18, 2015

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The ticket is on a system internal to Adobe. I do not have an ETA but believe the problem should be fixed soon.

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New Here ,
Feb 18, 2015 Feb 18, 2015

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Thank you!

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Adobe Employee ,
Feb 24, 2015 Feb 24, 2015

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The response on the ticket is that your subscription is part of an educational offering for students and teachers purchased by an institution. The correct storage amount for this subscription is 2 GB.

If you believe this is an error please talk to the institution or contact Adobe Customer Support from this link: Contact Customer Care

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