I request Staff Adobe help, please

[#1]

Since a few weeks, we have a problem with the sync service in an iMac:

The sync never ends.

We tried all the "solutions" mentioned in these threads:

https://forums.adobe.com/message/9147970#9147970

So, we don't need to ask us for more information o or for log data, we need a straight answer from Adobe, please.

Why we are asking for this a straight answer from Adobe? because they say this two years ago:

Thus, they say their engineering department identify the cause.

So, please, don't tell us after two years you had not the solution.

Please, for real, we need a real answer.

Please Adobe staff, try to put yourselves in a user situation, who tried every solution posted in the thread and didn't work.

Regards,

-Víctor Salazar

[#2]

Since a few weeks, we have a problem with the sync service in an iMac:

The sync never ends.

We tried all the "solutions" mentioned in these threads:

https://forums.adobe.com/message/9147970#9147970

So, we don't need to ask us for more information o or for log data, we need a straight answer from Adobe, please.

Why we are asking for this a straight answer from Adobe? because they say this two years ago:

Thus, they say their engineering department identify the cause.

So, please, don't tell us after two years you had not the solution.

Please, for real, we need a real answer.

Please Adobe staff, try to put yourselves in a user situation, who tried every solution posted in the thread and didn't work.

Regards,

-Víctor Salazar