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I request Staff Adobe help, please

New Here ,
Mar 14, 2019

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Since a few weeks, we have a problem with the sync service in an iMac:

sync fail.jpg

The sync never ends.

We tried all the "solutions" mentioned in these threads:

https://forums.adobe.com/message/9147970#9147970

So, we don't need to ask us for more information o or for log data, we need a straight answer from Adobe, please.

Why we are asking for this a straight answer from Adobe? because they say this two years ago:

answerafromadob.JPG

Thus, they say their engineering department identify the cause.

So, please, don't tell us after two years you had not the solution.

Please, for real, we need a real answer.

Please Adobe staff, try to put yourselves in a user situation, who tried every solution posted in the thread and didn't work.

Regards,

-Víctor Salazar

Topics

File sync

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85

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

I request Staff Adobe help, please

New Here ,
Mar 14, 2019

Copy link to clipboard

Copied

Since a few weeks, we have a problem with the sync service in an iMac:

sync fail.jpg

The sync never ends.

We tried all the "solutions" mentioned in these threads:

https://forums.adobe.com/message/9147970#9147970

So, we don't need to ask us for more information o or for log data, we need a straight answer from Adobe, please.

Why we are asking for this a straight answer from Adobe? because they say this two years ago:

answerafromadob.JPG

Thus, they say their engineering department identify the cause.

So, please, don't tell us after two years you had not the solution.

Please, for real, we need a real answer.

Please Adobe staff, try to put yourselves in a user situation, who tried every solution posted in the thread and didn't work.

Regards,

-Víctor Salazar

Topics

File sync

Views

86

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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