I used the wrong account for Portfolio

New Here ,
Mar 05, 2019

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Hello dear fellow adobe users,

 

I recently did a portfolio on the Adobe Portfolio builder. When I got to the point of publishing I realized I had been logged in with the wrong account the whole time (I had purchased PS years ago with one address but now paying the Cloud subscription with another one) - so now I can't publish the portfolio as the older account only has a basic license. As building the portfolio was a bit of a too long and frustrating process (it took me ages to realize it's just not possible to do sub-galleries and then rebuilding everything) I don't really feel like rebuilding the whole thing on the new account again.

 

So is it possible to maybe 'export' or transfer the portfolio data to my paid account? Or can I connect the two accounts somehow so I can access the data from both ones? Or is there any other way avoiding the rebuilding?

 

Thank you so much for your help,

 

Pauline

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I used the wrong account for Portfolio

New Here ,
Mar 05, 2019

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Hello dear fellow adobe users,

 

I recently did a portfolio on the Adobe Portfolio builder. When I got to the point of publishing I realized I had been logged in with the wrong account the whole time (I had purchased PS years ago with one address but now paying the Cloud subscription with another one) - so now I can't publish the portfolio as the older account only has a basic license. As building the portfolio was a bit of a too long and frustrating process (it took me ages to realize it's just not possible to do sub-galleries and then rebuilding everything) I don't really feel like rebuilding the whole thing on the new account again.

 

So is it possible to maybe 'export' or transfer the portfolio data to my paid account? Or can I connect the two accounts somehow so I can access the data from both ones? Or is there any other way avoiding the rebuilding?

 

Thank you so much for your help,

 

Pauline

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File sync

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2.5K

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Mar 05, 2019 0
Adobe Employee ,
Mar 11, 2019

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Hi Pauline,

I'm not sure if this is possible or not. I'd suggest going here https://help.myportfolio.com/hc/en-us  and signing in with your Adobe ID and clicking the Contact Us link at the top right to open a ticket for Portfolio support.

Best,

- Dave

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Mar 11, 2019 0
New Here ,
Nov 01, 2019

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Hello! Same issue here, any updates regarding it? How did you manage to do it? 

 

Cheers

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Nov 01, 2019 0