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I was charged for the student plan but cant access the application

New Here ,
Jul 14, 2020

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I decided to buy the student plan but when I try to get into lightroom or any of the other applications it just says to start trial and buy the plan. I tried going to my account and the plan doesn't show up on my page and I was still charged.

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Cloud storage web assets, Collaboration, Libraries

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I was charged for the student plan but cant access the application

New Here ,
Jul 14, 2020

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I decided to buy the student plan but when I try to get into lightroom or any of the other applications it just says to start trial and buy the plan. I tried going to my account and the plan doesn't show up on my page and I was still charged.

Topics

Cloud storage web assets, Collaboration, Libraries

Views

47

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Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 15, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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