Improved Handling of Brief Outage

Adobe Community Professional ,
Sep 13, 2013

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Since this forum mostly has to do with problems, I thought I'd add kudos to the File and Font Sync team for improvements in your handling of brief file syncing outages.

I experienced a week or more long lack of ability to sync my Typekit fonts and files. This was fixed for with with the version 232 update to Creative Cloud Desktop app. (Thanks also to the Typekit team who provided constant support during this period.)

This morning, I experienced a brief outage on both of my computers (fonts disappeared, file syncing unavailable). After about a half hour, I was pleased to see that the syncing and fonts returned automatically so I see you're making some progress. Thanks for your efforts. I'm sure it's not an easy job.

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File sync

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Adobe Employee ,
Sep 13, 2013

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Hi Steve,

Glad to hear you're seeing improvements and thanks for the kind words. Also, you're help in the forums has been great. Please let us know if you run into anything else: support@typekit.com.

Cheers,

Ben

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Steve Werner AUTHOR LATEST
Adobe Community Professional ,
Sep 13, 2013

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I'm enthusiastic about your new service and I'm doing what I can to promote it in my webinars and blog postings.

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