Incompetent support from Adobe

New Here ,
Nov 03, 2020

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I have been working with Adobe for 2 weeks, via email and phone. They keep sending me different techsm, none of whom, are able solve the problem: since wiping my computer, where all my other programs still work, Adobe does not and I cannot re-install it. No Adobe tech has been able to help, they keep making me go through the same motions. How can I escalate this and get some actual service?

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Incompetent support from Adobe

New Here ,
Nov 03, 2020

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I have been working with Adobe for 2 weeks, via email and phone. They keep sending me different techsm, none of whom, are able solve the problem: since wiping my computer, where all my other programs still work, Adobe does not and I cannot re-install it. No Adobe tech has been able to help, they keep making me go through the same motions. How can I escalate this and get some actual service?

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Nov 03, 2020 0
Adobe Community Professional ,
Nov 04, 2020

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these are user-to-user forums so you can often get help here, but if don't want that, the answer to your question is you must go through adobe support.  you can use chat*, in addition, to email/phone and chat allows adobe support to connect your computer (if you give permission).

 

*using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Nov 04, 2020 0
Adobe Community Professional ,
Nov 04, 2020

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What is your Adobe case number?  If you don't know, log-in to your account portal at https://account.adobe.com/plans/

 

You say you wiped your computer?  Did you perform a clean re-installation of your operating system and program files?

Or did you try installing Creative cloud on another computer?

 

Does your computer meet current system requirements to run Creative Cloud + all other apps you intend to use?  Check each one.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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