I have been working with Adobe for 2 weeks, via email and phone. They keep sending me different techsm, none of whom, are able solve the problem: since wiping my computer, where all my other programs still work, Adobe does not and I cannot re-install it. No Adobe tech has been able to help, they keep making me go through the same motions. How can I escalate this and get some actual service?
these are user-to-user forums so you can often get help here, but if don't want that, the answer to your question is you must go through adobe support. you can use chat*, in addition, to email/phone and chat allows adobe support to connect your computer (if you give permission).