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Installation

New Here ,
Dec 03, 2020 Dec 03, 2020

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I bought the student package for the adobe creative cloud yesterday but almost all of the apps dont show intall they say buy now or subscription ends in 7 days. I double checked to see if I had bought the right one and I should have access to all of these apps. I tried all of the trouble shooting help that the adobe help provides and it didn't work so I cancelled my purchase and bought it again and the same issue occured. It's my first time using adobe anything so it's very likely I did something wrong. I would appreciate some help.

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Community Expert ,
Dec 03, 2020 Dec 03, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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