Internet connection

New Here ,
Aug 08, 2013

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When downloading the Creative Cloud Connection it says I have no internet connection, "Please connect to the internet and try again". I can do everything else on the internet, including this discussion, but cannot update Adobe.

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Internet connection

New Here ,
Aug 08, 2013

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When downloading the Creative Cloud Connection it says I have no internet connection, "Please connect to the internet and try again". I can do everything else on the internet, including this discussion, but cannot update Adobe.

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File sync

Views

488

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Aug 08, 2013 0
Adobe Employee ,
Aug 08, 2013

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I would look at this document - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html 

It covers the error message you are receiving and provides some solid troubleshooting steps.

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Aug 08, 2013 0
Adobe Employee ,
Aug 08, 2013

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Hi Imaginewithmelanie1*,

I was also wondering what OS/version you're using?

Thanks,

-Dave

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Aug 08, 2013 0
New Here ,
Aug 09, 2013

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I am using Windows 7. I went to the link Greg gave me and I could complete all the steps until it got to working with the hosts site. This is above my knowledge level. Where do I find the hosts file? One other bit of information. I am not at home. I am at a hotel. Yesterday I did borrow a secure interten but I still could not update Adobe. Right now I am connected to the hotel internet.

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Aug 09, 2013 0