Invisible files? Why are some of my files becoming invisible?

[sdbankston]

I create a file in InDesign. Save it by creating a new folder in creative cloud. Work on the file. Save. Make a PDF and send to the client. Client has revisions. The file is gone! When I search finder with the file name it shows that it is exactly where I saved it. I can open it, edit it, save a new version, make a new PDF. But when I navigate in the finder to where is supposed to be it isn't there. It's as if the file lives in the place I put it but it's become invisible unless I search for the file name. I also cannot see it on the creative cloud web. Anyone else having this issue?

[wharress]

Hi,

Could you check in your user home folder on Mac or Windows that you do not have a Creative Cloud Files (Unknown) folder please?, this could be the issue here.

Thanks

Warner

[sdbankston]

I DO have a "Creative Cloud Files (unknown)" folder. I've never seen that before. What does it mean? What do I do?

[wharress · Accepted solution]

Hi,

First of all this is a bug, and is documented over at Why do I have 3 'Creative Cloud Files' folders?

We have been working hard to make sure this doesn't happen again with future Creative Cloud releases.

It sounds like all your work in now in the Creative Cloud Files (Unknown) folder, you can copy it back to the regular Creative Cloud Files and keep the Creative Cloud Files (Unknown) folder as a back up for now until your happy that all your work in now in the Creative Cloud.

Thanks

Warner

[sdbankston]

Thanks so much Warner!

[wharress]

Glad I could help.

[susani92902351]

I am experiencing this invisible file phenomenon but in an entirely different way. When I save a pdf or create a folder while mid-save using Indesign, the pdf or folder is invisible. I know where i put it and I can find it by doing a system search or using the command prompt...it IS where I put it...but does is not visible if I open the folder. Even dropbox does not see it in the folder.

Oddly, I can save pdfs to desktop just fine. No other programs are doing this so I believe it is an Indesign problem and not a system problem.

Any ideas?

[kalvinderc20221725]

l'm having the same problem - how can this be prevented??

[gabriellan56428162]

I'm still having this same problem and my creative cloud is up to date...