• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Is there a fix for the "Unable to load Sync Location" error

New Here ,
Jun 16, 2015 Jun 16, 2015

Copy link to clipboard

Copied

On one of my windows 7 machines I'm getting a new error when creative cloud tries to sync files. The only change on the machine has been the installation of office 365 with one drive. I can access the files in explorer in the directory creative cloud is pointed at. I've tried reloading location and even changing the location doesn't work. It just seems like the creative cloud app no longer wants to sync on this one machine. Is it possible that One Drive is somehow messing with it even though that is pointing to a different location?

TOPICS
File sync

Views

815

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 16, 2015 Jun 16, 2015

Hello Jeremy,

Here are some workarounds :

1) Delete ~/Library/Application Support/Adobe/CoreSync/*.db*  (should be 3 or 4 files, but could be more if you have multiple accounts signing into Creative Cloud)

2) Click on the Creative Cloud Files link in the Finder (left side, under Favourites) - the OS will see that it's a bad link and should remove it from Favourites and replace it almost immediately with a working link.

You can also refer to these threads : Unable to load Sync Location

Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync

...

Votes

Translate

Translate
Adobe Employee ,
Jun 16, 2015 Jun 16, 2015

Copy link to clipboard

Copied

Hello Jeremy,

Here are some workarounds :

1) Delete ~/Library/Application Support/Adobe/CoreSync/*.db*  (should be 3 or 4 files, but could be more if you have multiple accounts signing into Creative Cloud)

2) Click on the Creative Cloud Files link in the Finder (left side, under Favourites) - the OS will see that it's a bad link and should remove it from Favourites and replace it almost immediately with a working link.

You can also refer to these threads : Unable to load Sync Location

Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync

Hope it helps.

Regards

Anushri Attre

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 16, 2015 Jun 16, 2015

Copy link to clipboard

Copied

Deleting the .db files worked. Thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 16, 2015 Jun 16, 2015

Copy link to clipboard

Copied

LATEST

That's Great.

Regards

Anushri Attre

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines