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Is there a fix for the "Unable to load Sync Location" error

New Here ,
Jun 16, 2015

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On one of my windows 7 machines I'm getting a new error when creative cloud tries to sync files. The only change on the machine has been the installation of office 365 with one drive. I can access the files in explorer in the directory creative cloud is pointed at. I've tried reloading location and even changing the location doesn't work. It just seems like the creative cloud app no longer wants to sync on this one machine. Is it possible that One Drive is somehow messing with it even though that is pointing to a different location?

Hello Jeremy,

Here are some workarounds :

1) Delete ~/Library/Application Support/Adobe/CoreSync/*.db*  (should be 3 or 4 files, but could be more if you have multiple accounts signing into Creative Cloud)

2) Click on the Creative Cloud Files link in the Finder (left side, under Favourites) - the OS will see that it's a bad link and should remove it from Favourites and replace it almost immediately with a working link.

You can also refer to these threads : Unable to load Sync Location

Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync

Hope it helps.

Regards

Anushri Attre

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File sync

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Is there a fix for the "Unable to load Sync Location" error

New Here ,
Jun 16, 2015

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On one of my windows 7 machines I'm getting a new error when creative cloud tries to sync files. The only change on the machine has been the installation of office 365 with one drive. I can access the files in explorer in the directory creative cloud is pointed at. I've tried reloading location and even changing the location doesn't work. It just seems like the creative cloud app no longer wants to sync on this one machine. Is it possible that One Drive is somehow messing with it even though that is pointing to a different location?

Hello Jeremy,

Here are some workarounds :

1) Delete ~/Library/Application Support/Adobe/CoreSync/*.db*  (should be 3 or 4 files, but could be more if you have multiple accounts signing into Creative Cloud)

2) Click on the Creative Cloud Files link in the Finder (left side, under Favourites) - the OS will see that it's a bad link and should remove it from Favourites and replace it almost immediately with a working link.

You can also refer to these threads : Unable to load Sync Location

Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync

Hope it helps.

Regards

Anushri Attre

Topics

File sync

Views

598

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 16, 2015

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Hello Jeremy,

Here are some workarounds :

1) Delete ~/Library/Application Support/Adobe/CoreSync/*.db*  (should be 3 or 4 files, but could be more if you have multiple accounts signing into Creative Cloud)

2) Click on the Creative Cloud Files link in the Finder (left side, under Favourites) - the OS will see that it's a bad link and should remove it from Favourites and replace it almost immediately with a working link.

You can also refer to these threads : Unable to load Sync Location

Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync

Hope it helps.

Regards

Anushri Attre

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New Here ,
Jun 16, 2015

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Deleting the .db files worked. Thank you.

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Adobe Employee ,
Jun 16, 2015

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That's Great.

Regards

Anushri Attre

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