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Issue Sharing Premiere Project with Team - Defaulting to Old User

New Here ,
Jan 30, 2019

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I've been on chat with Adobe support for hours and they keep sending me back and forth between techs with zero help, so I'm hoping my fellow users might have some advice!

I manage a group in Adobe Teams. A member of the team (User X) left our company, so we removed his account and added a new one for his replacement (User Y). Members of our team are trying to share files in Premiere with User Y, but the system keeps defaulting to User X for some reason. The error reads "Failed to send invitation to [User X]."

Does anyone know of some cache somewhere that needs to be cleared or something?

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File sync

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Issue Sharing Premiere Project with Team - Defaulting to Old User

New Here ,
Jan 30, 2019

Copy link to clipboard

Copied

I've been on chat with Adobe support for hours and they keep sending me back and forth between techs with zero help, so I'm hoping my fellow users might have some advice!

I manage a group in Adobe Teams. A member of the team (User X) left our company, so we removed his account and added a new one for his replacement (User Y). Members of our team are trying to share files in Premiere with User Y, but the system keeps defaulting to User X for some reason. The error reads "Failed to send invitation to [User X]."

Does anyone know of some cache somewhere that needs to be cleared or something?

Topics

File sync

Views

108

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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