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Can anyone tell me why I can see my CC files online on my desktop but when I look via my laptop it says the folders are empty?
File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-Size Limits https://forums.adobe.com/thread/1488242
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-Phantom folder problem https://forums.adobe.com/thread/1490445
-an overview of assets https://assets.adobe.com/files
Are you positive that you are signed in as the same user on both machines? I would suggest signing out of Creative Cloud on both laptop and desktop, then re sign in using the same Adobe ID.