Issues with e-mail

New Here ,
Apr 19, 2021 Apr 19, 2021

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I am a student and I have subscribed the student adobe account. I have inserted my student e-mail (the institution e-mail), but I have forgot to put it right: instead of "...@my.ipleiria.pt", I have put "...@ipleiria.pt". I have tried to fix this but the website keeps telling me that "...@my.ipleiria.pt" has already been inserted. After this, I have had several issues, because I couldn't access my adobe account or change to another e-mail. After trying a lot, it was allowed to change my e-mail through Chrome, and this time I have changed it into a Gmail account. My problem is that I can't change it back to "...@my.ipleiria.pt", because it keeps telling me that that e-mail has already been inserted and now I am afraid of loosing my student discount because Gmail it is not an academic institution :). Can somebody help me with this? Thank you, in advance.

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Adobe Community Professional ,
Apr 19, 2021 Apr 19, 2021

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https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

 

if the above doesn't help you, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

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in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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