je me fais déconnecter en permanence

New Here ,
Feb 26, 2021 Feb 26, 2021

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Bonsoir,
Ayant acheté adob creative cloud réçament, je suis face à un probleme.

Dés que je lance une aplication, il y a la fenetre de conexions qui pop part et revien en permanance.

J'ai donc essayer de lancer créative cloud avans, et la pareil, il me notifie de ma deconexion, je clique sur "se conecter" un chargement ce lance, je rentre même pas mes identifiants je suis encor déconecter, instatanément. je tourne en rond, l'horloge de mon système est bien réglé.

je ne peux meme pas désinstaller les aplication et les reinstaler le logiciel me bloque, "vous ne pouvais pas desinstaller car d'autre application utilise créative cloud"

si quelqu'un peux me donner une solution je suis toute ouïe.
Je vous remercie.

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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Dofansteur, I would recommend reviewing the settings for any installed security software on the computer to make sure it is not blocking the process. To use an individual membership, you will need the ability to install applications and access the servers listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.

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Adobe Community Professional ,
Feb 27, 2021 Feb 27, 2021

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Please see this help article.

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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