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just purchased a new laptop and downloaded adobe illustrator and adobe cc but now my files will not sync. It's almost as if its two seperate accounts but i use the exact same login and email as before. I also am unable to download the new creations from t

New Here ,
Apr 10, 2015

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I just purchased a new laptop and downloaded adobe illustrator and adobe cc but now my files will not sync. It's almost as if its two seperate accounts but i use the exact same login and email as before. I also am unable to download the new creations from the new CPU to my mobile device as I could before. Can anyone assit me with this isse please? Thank you!

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File sync

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just purchased a new laptop and downloaded adobe illustrator and adobe cc but now my files will not sync. It's almost as if its two seperate accounts but i use the exact same login and email as before. I also am unable to download the new creations from t

New Here ,
Apr 10, 2015

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Copied

I just purchased a new laptop and downloaded adobe illustrator and adobe cc but now my files will not sync. It's almost as if its two seperate accounts but i use the exact same login and email as before. I also am unable to download the new creations from the new CPU to my mobile device as I could before. Can anyone assit me with this isse please? Thank you!

Topics

File sync

Views

96

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 13, 2015

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Hi,

Could you explain your issue in more detail for me?, I am unsure hat you meant by 2 separate accounts?.

Thanks

Warner

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