just purchased a new laptop and downloaded adobe illustrator and adobe cc but now my files will not sync. It's almost as if its two seperate accounts but i use the exact same login and email as before. I also am unable to download the new creations from t

[FreeWill]

I just purchased a new laptop and downloaded adobe illustrator and adobe cc but now my files will not sync. It's almost as if its two seperate accounts but i use the exact same login and email as before. I also am unable to download the new creations from the new CPU to my mobile device as I could before. Can anyone assit me with this isse please? Thank you!

[wharress]

Hi,

Could you explain your issue in more detail for me?, I am unsure hat you meant by 2 separate accounts?.

Thanks

Warner