Learn More about Some files failed to sync

[wesplate]

The Creative Cloud menu bar icon had a red alert triangle, so I opened it. The Assets>Files area wanted attention. At the bottom it says "Some files failed to sync" with a link to "Learn More".

I click the link, but I am delivered to a web page that does not answer the question at all.

What files failed to sync? Why?

[Megha_Rawat1]

Please refer:

Error: "Unable to sync files"

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-known-issues.html

Hope this helps.

Regards

Megha Rawat

[wesplate]

Sorry, those are not very helpful links for me.

How am I supposed to know which characterizes the reason I'm getting the error message?

An error number that led me directly to the error along with a list of file(s) that failed would be much more useful.

Is there a log file I should consult?

Nothing changed in my Creative Could files folder and yet today the Assets>Files area of the app shows that all is in sync.

[Megha_Rawat1]

Kindly refer: "Some files failed to Sync" Creative Cloud

Hope this helps.

Regards

Megha Rawat

[Atul_Saini]

Moving the discussion to File Hosting, Syncing, and Collaboration

[wesplate · Accepted solution]

Thank you. The log file location suggested in that thread was not where my log files were. On my system the CoreSync* log files were located at ~/Logs

Looking through the log for "fail" messages it appears the problem was connectivity to the server.

Thank you. Feature request would be to make the error message more informative.

[Megha_Rawat1]

You are welcome.

Have a nice day!

Regards

Megha Rawat