Libraries not showing on assets.adobe.com

Explorer ,
Mar 28, 2019 Mar 28, 2019

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Hi all,

I have some issues with libraries that are not showing on assets.adobe.com.

I can access my libraries from within indesign and also on the adobe stock website.

but not on assets.adobe.com.

assets.adobe.com tells me i don't have any libraries, even though the are accessible within every adobe software that allows libraries.

the biggest issues is that in this company we have some people who only have an adobe account with incopy. Incopy doesn't support libraries.

but these people make libraries on adobe stock that they want to share with people like me, the only way to share and make sure i have full access tot the libraries (to use the library van grafic design) is to give me access to the librarie from assets.adobe.com. Except the libraires aren't showing.

any ideas?

is this a synchronising issue? i've allready tried to accept all foreign coockies settings in a bunch of different browsers without any result.

thanks in advance

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correct answers 1 Correct Answer

Adobe Employee , May 20, 2019 May 20, 2019
Hi Bart, thanks for your patience while we fixed this! Your libraries should be visible on Assets web now, please don't hesitate to contact us if you see anything amiss. -Molly

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Adobe Community Professional ,
Mar 28, 2019 Mar 28, 2019

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Adobe Employee ,
Apr 03, 2019 Apr 03, 2019

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Hi Bart - are you able to see your libraries in the apps like Photoshop/Indesign on another machine?  if not, that would indeed indicate a sync problem.  

A couple ideas/things to try:

1) make sure syncing is turned on in the creative cloud desktop app - there is a pause/resume menu item in the upper right of the app

2) install the creative cloud mobile app - click on your work and then choose libraries

let me know what you're seeing...

thanks

Todd

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Explorer ,
Apr 03, 2019 Apr 03, 2019

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Hi Todd,

Yes, the libraries are showing in apps like inDesign and Photoshop. Also on other machines, Both Mac and PC.

The libraries are also showing the the creative cloud mobile app.

If i click on cooperate from within the CC libraires panel, i get redirected to assets.adobe.com, where i can't see anything.

If i log in with my account on any other computer and go to assets.adobe.com, i can't see my libraries either.

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Adobe Employee ,
Apr 03, 2019 Apr 03, 2019

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Hi Bart - okay.  a couple thoughts here

1) if you can see the libraries in the creative cloud mobile app, you can invite others/give access to those libraries - click on the "..." on the right of a library in the list, and select "collaborate"

2) it does seem like something is problematic with the assets.adobe.com site  - I'll direct message you to follow up and work to resolve it.

thanks

Todd

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Adobe Employee ,
Apr 04, 2019 Apr 04, 2019

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Hi Bart,

I just want to do a quick diagnosis. Can you go into Photoshop and modify one of the libraries that don't show up in assets.adobe.com?
One example would just be adding a color swatch to a the library. That might trigger a reindexing that will result in the library showing up on the website for you.

Thanks

Sakib

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Explorer ,
Apr 04, 2019 Apr 04, 2019

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hi Sakib,

allready tried this, doesn't help :s

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Adobe Employee ,
Apr 16, 2019 Apr 16, 2019

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Hi Bart,

We got our search team to do a reindexing of your resources. Did you see any improvement in your issue?

Thanks
Sakib

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Adobe Employee ,
Apr 16, 2019 Apr 16, 2019

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I had a side conversation with Bart - he confirmed that his libraries are visible but he can't see any libraries that have been shared with him.... we need to dig into that.

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Adobe Employee ,
Apr 17, 2019 Apr 17, 2019

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Hi Bart you mentioned that your co workers are sharing libraries with you. Can you tell me how they are sharing with you? Are they inviting you to be a collaborator on the libraries?


Or are they making public links for the libraries and sharing that with you?

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Explorer ,
Apr 17, 2019 Apr 17, 2019

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Hi Sakib,

I'm invited to be a collaborator

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Adobe Employee ,
Apr 19, 2019 Apr 19, 2019

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Thanks for answering,

Are you able to see collaborated libraries from co-workers who have more than adobe InCopy accounts?

Also are other users encountering the same issue as you or are you the only one who is not able to see shared libraries?

Lastly, were you ever able to see the libraries before and then they suddenly disappeared?

Thanks,

Sakib

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Adobe Employee ,
Apr 19, 2019 Apr 19, 2019

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Also, if possible maybe I could share a library with you so we can see if it appears for you or not. This might help us diagnose if some setting in your account is not there.

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Adobe Employee ,
May 20, 2019 May 20, 2019

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Hi Bart, thanks for your patience while we fixed this! Your libraries should be visible on Assets web now, please don't hesitate to contact us if you see anything amiss.

-Molly

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Community Beginner ,
Apr 28, 2020 Apr 28, 2020

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Hi

 

I also have this issue. What is the fix please?

 

Mark

 

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New Here ,
Sep 04, 2020 Sep 04, 2020

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I too am having issues accepting an invitation to view and use a library from a coworker. I did have my Windows profile updated a few days ago which could be the problem, however I checked my folder location under "Syncing" in the Settings in Creative Cloud and ensured I am pointing to the new location there, and that didn't help in downloding the library. Any other suggestions would be greatly appreciated!

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New Here ,
Sep 18, 2020 Sep 18, 2020

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I am also having this same issue.

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