Libraries sync error

New Here ,
Feb 24, 2021 Feb 24, 2021

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Frustrations mounting in regards to Library-sharing with my co-worker, as she is updating a library with logo files, color swatches. I am not able to see any updates she has made to this library. Any way you can help me resolve this? I am running on the Big Sur OS. I did not always have this issue.

 

Thanks,

Marv

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File sync, Libraries

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correct answers 1 Correct Answer

Adobe Employee , Feb 26, 2021 Feb 26, 2021
Hi, We have delivered a new Libraries version to Production, it should be available for you now. The problem should be fixed now, could you please confirm? You can check the Libraries version on your machine via CCD, the fix is in 3.12.8-1.

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Adobe Employee ,
Feb 24, 2021 Feb 24, 2021

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Hi,

Sorry, you are facing it.
Do you see the Sync error in Libraries or in CCD? The Cloud icon is in the bottom of the CCLibraries Panel or the top right corner in CCD.
Could you please get the Logs via Log Collector?
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
Please, let us know the Logs ID.

Mariia

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Community Beginner ,
Feb 25, 2021 Feb 25, 2021

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The designers at my company are having the same issue today. We used to be able to connect & utilize Creative Cloud Libraries. Today, we are getting errors in all our adobe software & creative cloud application in relation to Creative Cloud Libraries. What's weird is that I can still see them online @ assets.adobe.com but I cannot access them in my Adobe Software Programs.

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Adobe Employee ,
Feb 25, 2021 Feb 25, 2021

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Hi,

Sorry you are facing this issue,

Could you please get the Logs so we can take a look what is happening? 
Is your company using Proxy environment?

Thank you,
Mariia

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Community Beginner ,
Feb 25, 2021 Feb 25, 2021

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Community Beginner ,
Feb 25, 2021 Feb 25, 2021

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ID: AdobeLogs_20210225_164453_394-mac.zip

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Adobe Employee ,
Feb 25, 2021 Feb 25, 2021

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Thanks a lot! We are looking into it right now, will update you once get the details.

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Adobe Employee ,
Feb 25, 2021 Feb 25, 2021

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We have identified a problem and trying to deliver the fix as soon as possible. Will let you know once the fix made it to Production.

Thank you for the patience! 

Mariia

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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Hi,

We have delivered a new Libraries version to Production, it should be available for you now.
The problem should be fixed now, could you please confirm?
You can check the Libraries version on your machine via CCD, the fix is in 3.12.8-1.

3-12-8-1.PNG

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Community Beginner ,
Feb 26, 2021 Feb 26, 2021

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Hi Mariia,

I've been running into the same issue as Kat. I followed your recommendation to update my CC Library 3.12.8.1, but unfortunately I still seem to be having issues syncing my CC libraries.

Screen Shot 2021-02-26 at 4.14.50 PM.png

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Community Beginner ,
Feb 26, 2021 Feb 26, 2021

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Wanted to post a quick follow-up. I decided to reboot my machine and now everything seems to be working with the update you mentioned. My CC libraries are now syncing again. Thanks!

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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That is great to hear!
One more time - sorry for the inconvenience! 

CCLibraries Team

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Community Beginner ,
Mar 01, 2021 Mar 01, 2021

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Thank you! This update worked as soon as I logged out of CC, closed the program, and opened it back up!

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New Here ,
Apr 27, 2021 Apr 27, 2021

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Hello, first time here. I am having issues with sync, I've tried restarting everything. My CC Library is saying it's 3.12.11.1 so I'm at a loss as to how to fix the sync. Help please

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