License expired: Adobe Creative Cloud Enterprise Access for Student Personal Use

[dzemorsky]

Dear Community Members,

Yesterday I got notification my license is going to expire in 6 days. I checked my bank account and it have been succesfully charged for 20 Euro at 19th of June.
I carefully followed ALL steps included in articles below:
https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

https://helpx.adobe.com/download-install/using/activate-deactivate-creative-cloud-apps.html

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

But the problem still exists.
Could you kindly look at this issue and solve the problem?

Best regards

[John T Smith · Accepted solution]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html