Link is no longer active error

[egeller7]

I could only find non-answered posts to my problem so I'm posting it again.

When I try to share a link of a folder with jpeg images, my recipient get the following message: "Sorry, this link is no longer active."

When I sign out of my account, I sometimes get this message as well.

I couldn't find any behavior I can reproduce, as far as I can tell it is totally random.

I'm on a Mac Pro running OS X Mavericks.

Any Suggestions?

Thanks.

[detlefk]

In MS-Browsers:

HTTP 500-Fehler

Seltsam, Microsoft Edge kann diese Seite nicht finden.

Die Seite kann nicht angezeigt werden, da der Websiteserver möglicherweise gewartet wird oder ein Programmierfehler vorliegt.

Probieren Sie Folgendes

(Page not found)

And PM is not working here.

[egeller7]

well, Ken, it seems I no longer have this issue. Thanks.

[egeller7]

Unfortunately, no good words cross my mind now about Adobe CC files collaboration.

It seems that after the 2015 update I'm back to square one.

Links issued now get the response: "Sorry, this link is no longer active.", I cannot reach them at all.

It seems that links issued prior to the update are not affected and works fine.

[egeller7]

Seems to be working fine now, although this on/off behavior surly doesn't add to the system's credibility.

[rbatey]

I am trying this for the first time and immediately ran into this same problem. Has there been any solution?

[egeller7]

Hi rbatey,

As I mentioned in my previous post, everything works fine for me now.

I didn't do anything to make it so, it was all Adobe's doing.

Although, I tried to use this service twice this week with print houses (to transfer large PDF files to them) and they insisted that they can't download the files.

Still, in those cases I'm not 100% sure it wasn't just their reluctancy to try out something new to them.

[Debanej]

Myself and the people I sent a link to continue to get the message.

[Ken G. Rice]

@debanej - Please send me a forum Private Message or email me at kenrice@adobe.com with the link. We will investigate.

[jf-steffen]

i ve the same issue, do you need the link?

[rains2000]

same problem - the link i sent is not working - they get "link is not active" problem - but it works on my machine (both in incognito & IE Edge)

frustrating to be sending a large PSD file back and forth!

[egeller7]

Update:

As of today I don't really know if CC works fine or not (according to rains2000 it doesn't).

I know I marked the case as answered (there's no way to undo it), but it was only a momentary fix.

I've abandoned CC files service altogether.

I cannot allow myself to depend on a technology that only works on a whim.

I need a service that is reliable, because, finally, it is the service I provide to my clients.

Hope someone in Adobe noted that.