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'Link no longer active' message when I send an email link to a file in my cloud. New to cloud, can anyone please help...?

Community Beginner ,
Jun 04, 2014 Jun 04, 2014

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Hello everyone,

I am new to the cloud. Trying to send a client a link to a design file in my cloud. But when they click the link the get an error message saying the link is no longer active. Do t understand why, can anyone help me please.

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correct answers 1 Correct answer

Adobe Employee , May 18, 2015 May 18, 2015

@frametheory - The older posts from 2014 are not related to the current problem. Please see my post here Re: I created a link for  files on my cloud account and now cannot open it I get this message "We're sorry, there was an error retrieving this asset's sharing status. Please try again later."  and I cannot create a new link requesting you to email information about the link that is not working.

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Community Expert ,
Jun 04, 2014 Jun 04, 2014

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New Here ,
Oct 28, 2014 Oct 28, 2014

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I am having the same issue. Some people have no problem, some never get the file. When I check the link on my own end, it works just fine.

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New Here ,
May 16, 2015 May 16, 2015

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I'm getting the same exact problem. Whats the deal? Can someone from Adobe please answer this?

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Adobe Employee ,
May 18, 2015 May 18, 2015

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@frametheory - The older posts from 2014 are not related to the current problem. Please see my post here Re: I created a link for  files on my cloud account and now cannot open it I get this message "We're... requesting you to email information about the link that is not working.

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New Here ,
May 18, 2015 May 18, 2015

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thanks your the man

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New Here ,
Jul 14, 2015 Jul 14, 2015

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This is not a correct answer. It doesn't even answer the question that was posed. The message "Sorry, this link is no longer active." appears as soon as I create the link and try to use it.

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