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Hello everyone,
I am new to the cloud. Trying to send a client a link to a design file in my cloud. But when they click the link the get an error message saying the link is no longer active. Do t understand why, can anyone help me please.
@frametheory - The older posts from 2014 are not related to the current problem. Please see my post here Re: I created a link for files on my cloud account and now cannot open it I get this message "We're sorry, there was an error retrieving this asset's sharing status. Please try again later." and I cannot create a new link requesting you to email information about the link that is not working.
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File Sync Links that may help
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-http://helpx.adobe.com/creative-cloud/kb/cannot-share-certain-types-files.html
-Size Limits https://forums.adobe.com/thread/1488242
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I am having the same issue. Some people have no problem, some never get the file. When I check the link on my own end, it works just fine.
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I'm getting the same exact problem. Whats the deal? Can someone from Adobe please answer this?
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@frametheory - The older posts from 2014 are not related to the current problem. Please see my post here Re: I created a link for files on my cloud account and now cannot open it I get this message "We're... requesting you to email information about the link that is not working.
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thanks your the man
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This is not a correct answer. It doesn't even answer the question that was posed. The message "Sorry, this link is no longer active." appears as soon as I create the link and try to use it.