Loading Creative Cloud longer And can't sign in on my phone

New Here ,
Jul 21, 2021 Jul 21, 2021

Copy link to clipboard

Copied

I tried to do follow solution. Learn what to do if the Creative Cloud desktop app won't open or shows a spinning progress wheel. (a... i do all steps but it cant open. My plans is Student plans. i just membership week ago, Program can log in All app can be used normally but today I cannot use Photoshop and other app. programs to do verifycation and i followed suddenly Programs Loading Creative Cloud loops . and I can sign in on Creative cloud app with My id but Other id can sign in on Creative cloud app on phone

 

Dont know what to do? TT

TOPICS
Cloud storage web assets, Collaboration, File sync, Libraries

Views

82

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 21, 2021 Jul 21, 2021

Copy link to clipboard

Copied

Check to ensure your subscription is active and payment details are current.

https://account.adobe.com/plans

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Click this link for more details:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 22, 2021 Jul 22, 2021

Copy link to clipboard

Copied

LATEST

it not work. I tried https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.htmlall step. But it same. i think this problem about my cc id. Other cc id can open cc apps . and i tried with other pc . my id can't open cc but other id can. My cc id have a problem?  

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines