Loading Loop

New Here ,
Feb 03, 2021 Feb 03, 2021

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Whenever I load up Adobe Creative Cloud, it will say it's loading, then in around 3 mins later, it will say "You've been signed out." And whenever I click sign in, I am just put back in this loop. Is there a way to fix this issue?

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Adobe Community Professional , Feb 03, 2021 Feb 03, 2021
https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html if that fails to help, reset the cc app: to reset the cc desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, try to repair https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html if that fails go ahead and uninstall/reinstall per the above link if that fails, do a clean cc install following each applicable step: un...

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Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

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https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

if that fails to help, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

 

 

kglad_0-1612362401380.png

 

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New Here ,
Feb 03, 2021 Feb 03, 2021

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I un instaleld and re inscalled CC and now it's giving me "Unable to connect" warnings, It's like even more broken then before since I can't set it up. 

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New Here ,
Feb 03, 2021 Feb 03, 2021

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I also now have, 2 CC applicatios on my laptop... 😕 

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Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

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why do you have two?

 

did you uninstall the original problematic cc app before reinstalling?

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New Here ,
Feb 03, 2021 Feb 03, 2021

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Not sure but something happended and it worked, thank you. 

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Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

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you're welcome 

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