Local Keychain Pop ups every HOUR

New Here ,
Feb 24, 2021 Feb 24, 2021

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User has Creative Cloud, Photoshop and Illustrator.   Every hour he gets a pop up that says:

 

"Adobe_CCXProcess wants to use the Local Items Keychain" or "Node wants to use the Local Items Keychain".

 

Entering the Password makes it go away BUT it comes back within an hour.

 

Don't tell me to reinstall because it has been done twice and the issue continues.

 

What else have I done to troubleshoot:

1. Uninstalled using the Adobe Removal Tool.  Reinstalled CC, Photoshop and Illustrator and removed all entries in Keychain Access and reset the Keychain.

2. Reset the Keychain multiple times.

3. Deleted the Local Items folder in ~/Library/Keychains and restarted.

4. Unlocked the login keychain

 

System is running Mac OS X 10.14.6 

Versions:

Adobe Illustrator.app

25.2.0

/Applications/Adobe Illustrator 2021/Adobe Illustrator.app

 

Adobe Photoshop 2021.app

22.2.0

/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app

 

Creative Cloud.app

5.3.2.471

 

 

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Adobe Employee ,
Feb 24, 2021 Feb 24, 2021

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From your description, Charlotte it sounds like the current User account either don't have proper permissions to access some or all of the files in the local keychain.  

 

Please see https://support.apple.com/guide/mac-help/set-up-other-users-mtusr001/10.14/mac/10.14 for steps you can take to create a new local administrator account. If the new administrator account also encounters the same behavior, please contact Apple to see what additional steps you can take to resolve the permission failure.

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