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HI,
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your cached login credentials are in your oobe folder. something on your computer (eg, av, antimalware, cleaner etc) is interfering with those files.
Mac OS:
\User\<user name>\Library\Application Support\Adobe\OOBE folder.
Windows:
\Users\<user name>\AppData\Local\Adobe\OOBE folder.
this folder is hidden by default. google your os and how to unhide if you can't find that folder.
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Thank you.
But when I find this directory, what do I do next?
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you'll need to determine what's accessing and changing files in that directory. or just direct your av etc to leave those files alone.
i don't know any easy way to do the former. i recommend googling it and seeing what you can find.
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Please see this help article.
https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html