So I logged in to my Adobe account this morning and did a quick security check and found that someone running Internet Explorer on Windows 8 had logged in just yesterday. I've changed the password now so that should be fine, but I remember someone saying that the Creative Cloud app sometimes gets confused and lists a login as something like the above. Can anyone verify this? It's really important that I figure this out as there was private stuff saved to the cloud. Thanks.
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730