Login registered as IE on Windows 8? Unrecognised login

New Here ,
Nov 07, 2020

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Hey guys!

 

So I logged in to my Adobe account this morning and did a quick security check and found that someone running Internet Explorer on Windows 8 had logged in just yesterday. I've changed the password now so that should be fine, but I remember someone saying that the Creative Cloud app sometimes gets confused and lists a login as something like the above. Can anyone verify this? It's really important that I figure this out as there was private stuff saved to the cloud. Thanks.

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Cloud storage web assets

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Login registered as IE on Windows 8? Unrecognised login

New Here ,
Nov 07, 2020

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Hey guys!

 

So I logged in to my Adobe account this morning and did a quick security check and found that someone running Internet Explorer on Windows 8 had logged in just yesterday. I've changed the password now so that should be fine, but I remember someone saying that the Creative Cloud app sometimes gets confused and lists a login as something like the above. Can anyone verify this? It's really important that I figure this out as there was private stuff saved to the cloud. Thanks.

TOPICS
Cloud storage web assets

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25

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Nov 07, 2020 0
Most Valuable Participant ,
Nov 07, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730ChatButton.jpg

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Nov 07, 2020 0
Adobe Community Professional ,
Nov 08, 2020

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I'm curious.  Which OSs and default browsers do you use (all devices)?

 

 

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Nov 08, 2020 0