Major issues just opening Photoshop CC?

Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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Can anyone tell me why I'm having these major issues opening Photoshop CC? I'd never had any issues before last night, when I went to open it and *nothing* Creative Cloud wouldn't open either. I had to wait almost 20 minutes for someone at Adobe to answer my call then it took us another 1 hour to fix the issue via screen share to him.

 

I pay my monthly service fee via direct debit and there's never an issue on this end, so why am I experiencing such issues now with using Photoshop (Creative Cloud et.al.)?

 

Running on a Windows 10 64-bit PC, Nvidia dual quad 950XT processor, 4T hard drive + 10T external etc. So I can definitely handle it all (?)

 

Any and all help welcome. Thank you 🙂

#CloudServices #Photoshop

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correct answers 1 Correct Answer

Adobe Community Professional , Dec 10, 2020 Dec 10, 2020
something on your computer changed something related to your adobe files.  this can be from av, antimalware, cleaner, adobe update, os update etc.

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Adobe Community Professional ,
Dec 10, 2020 Dec 10, 2020

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something on your computer changed something related to your adobe files.  this can be from av, antimalware, cleaner, adobe update, os update etc.

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Community Beginner ,
Dec 10, 2020 Dec 10, 2020

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Thanks kglad 😄 

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Adobe Community Professional ,
Dec 10, 2020 Dec 10, 2020

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you're welcome.

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