Major problem. Sync files and Fonts not working!

[Amber Martinell]

We are in the middle of a big book production of 250 pages and the files are not in the CC panel.

I have deleted the OOBE content and downloaded the latest CC app to my iMac.

Problem started yesterday. (I think)

[Rajashree Bhattacharya]

Please refer to:

Creative Cloud files and fonts sync problem

Creative cloud font sync not working

Hope it helps you.

Regards

Rajashree

[Amber Martinell]

Hi

Looking at the settings in the CC panel I found that the Folder location is Grayed Out. I can't change that setting!

In the font settings there is no fonts. Should be at least 4 sets.

I have read the links above but with no luck.

[Amber Martinell · Accepted solution]

I found a solution to my sync problem in iMac

In the Library/Preferences/com.adobe.accmac.plist Rename or delete this file.

I got instant response and the sync files and fonts works. But there is no green checkmark in the folder for synced files, but I can live with that.

Best Regards

Lasse Martinell