Marketplace: Couldn't install plugin. Error code -9

Community Beginner ,
Nov 18, 2020

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Windows 10

Account: Creative Cloud All apps

When using Creative Cloud Desktop > Marketplace > Manage plugins I try to install "Watermark 3" (as an example). I click on install and then have to agree with some things and click "ok". The install butoon turns to "Installing plugin" but nothing seems to happen. After a while I get an error and I have no idea how to fix it (I checked the help center for error -9). My internet is fine.

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Marketplace: Couldn't install plugin. Error code -9

Community Beginner ,
Nov 18, 2020

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Windows 10

Account: Creative Cloud All apps

When using Creative Cloud Desktop > Marketplace > Manage plugins I try to install "Watermark 3" (as an example). I click on install and then have to agree with some things and click "ok". The install butoon turns to "Installing plugin" but nothing seems to happen. After a while I get an error and I have no idea how to fix it (I checked the help center for error -9). My internet is fine.

Creative_Cloud_XlL6ld0UUp.png

TOPICS
Cloud storage web assets

Views

92

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Nov 18, 2020 0
Adobe Community Professional ,
Nov 18, 2020

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there's a win 10 update bug (or incorrect setting) causing a lot of "no internet connection" errors while there is an active internet connection. see if it applies to you.

 

https://lifehacker.com/how-to-fix-windows-10s-latest-no-internet-connection-bu-1844458254 https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/windows-10-says-i-have-no-in...

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Nov 18, 2020 1
Community Beginner ,
Nov 18, 2020

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HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet
EnableActiveProbing was already set to 1

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Nov 18, 2020 0
Adobe Community Professional ,
Nov 19, 2020

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what ps version is installed?

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Nov 19, 2020 0
Community Beginner ,
Nov 23, 2020

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Photoshop v 22.0.1

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Nov 23, 2020 0
Adobe Community Professional ,
Nov 23, 2020

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see if anything here helps, Troubleshoot Adobe Exchange for Creative Cloud

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Nov 23, 2020 0
Community Beginner ,
Nov 26, 2020

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I can (sometimes) sideload the ZXP files but that's hardly a solution for a product I pay 60 euro's per month for.

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Nov 26, 2020 0
Community Beginner ,
Dec 09, 2020

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So this is as far as support goes? 

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Dec 09, 2020 0