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missing files cc

Engaged ,
Jul 13, 2017

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ive got up this morning with so many files and folders missing. not on local machine, not in recycle not in archive. just gone. months of files. I really am at a loss here. kind of gutted at the moment. my account id tinylion@outlook.com  can someone please look into this. its the folder _subjects_all that only has a few of the files left. over 800 files gone. and just to make me smile, this morning was the date my cc payment went out of the bank. not happy timing.

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missing files cc

Engaged ,
Jul 13, 2017

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ive got up this morning with so many files and folders missing. not on local machine, not in recycle not in archive. just gone. months of files. I really am at a loss here. kind of gutted at the moment. my account id tinylion@outlook.com  can someone please look into this. its the folder _subjects_all that only has a few of the files left. over 800 files gone. and just to make me smile, this morning was the date my cc payment went out of the bank. not happy timing.

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File sync

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Adobe Community Professional ,
Jul 13, 2017

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Adobe Employee ,
Jul 13, 2017

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Hi Tinylion_UK,

Sorry to hear this happened. I'll see what I can do to help.

Just to confirm, when you said you checked the archive, you checked the online storage locations

Adobe Creative Cloud and Adobe Creative Cloud

Best,

- Dave

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David__B LATEST
Adobe Employee ,
Jul 14, 2017

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Hi Tinylion_UK,

I had engineering look at your account and they too recommended checking these

Adobe Creative Cloud and Adobe Creative Cloud

Also, it looked like some of the files you were attempting to sync were your Lightroom catalog files. I'd recommend not doing that as it's known to cause conflicts. Please see Frequently asked questions about using Photoshop Lightroom with Creative Cloud

Please let me know if you were able to recover your files.

Best,

- Dave

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