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Missing files from creative cloud

New Here ,
Apr 27, 2015

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Numerous files have gone missing. The folders are there, but there is nothing in them. Also, I've checked the archive folder, and it is also empty.

Hi,

While we are still investigating this issue, we would suggest you re start the Creative Cloud and the CoreSync process. This can be done manually in Activity monitor on Mac or Task Manager on Windows. A system reboot would also do the same thing.

We hope by doing this, your data that was trashed locally will then be re synced from Creative Cloud and return your sync to a normal state.

Thanks

Warner

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File sync

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Missing files from creative cloud

New Here ,
Apr 27, 2015

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Numerous files have gone missing. The folders are there, but there is nothing in them. Also, I've checked the archive folder, and it is also empty.

Hi,

While we are still investigating this issue, we would suggest you re start the Creative Cloud and the CoreSync process. This can be done manually in Activity monitor on Mac or Task Manager on Windows. A system reboot would also do the same thing.

We hope by doing this, your data that was trashed locally will then be re synced from Creative Cloud and return your sync to a normal state.

Thanks

Warner

TOPICS
File sync

Views

542

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Apr 27, 2015 0
Explorer ,
Apr 27, 2015

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Check your trash. There seems to be an issue where files are all of a sudden moved there. Hopefully you haven't emptied it recently

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Apr 27, 2015 0
Community Beginner ,
Apr 28, 2015

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Happened to me as well. VERY frustrating when I have 90 GB of files in there. Everything was moved to the trash - huge waste of time to re-sync.

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Apr 28, 2015 0
Adobe Employee ,
May 07, 2015

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Hi,

While we are still investigating this issue, we would suggest you re start the Creative Cloud and the CoreSync process. This can be done manually in Activity monitor on Mac or Task Manager on Windows. A system reboot would also do the same thing.

We hope by doing this, your data that was trashed locally will then be re synced from Creative Cloud and return your sync to a normal state.

Thanks

Warner

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May 07, 2015 0
Adobe Employee ,
May 12, 2015

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Jessica,

have you been able to find your assets in the local trash/recycle bin?

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May 12, 2015 0
New Here ,
May 15, 2015

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No, the trash bin was empty and files have still been going missing.

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May 15, 2015 0