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Missing files

Community Beginner ,
Jun 11, 2015

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Since the last update all my files have disappeared from my computer, even they seem to still be in the cloud (I hope). How can I fix that? Thanks.

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File sync

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Missing files

Community Beginner ,
Jun 11, 2015

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Since the last update all my files have disappeared from my computer, even they seem to still be in the cloud (I hope). How can I fix that? Thanks.

Topics

File sync

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273

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Adobe Employee ,
Jun 11, 2015

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Hi Richard,

Please refer to the help document below:

User files missing

Regards,

Sheena

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Community Beginner ,
Jun 11, 2015

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Thanks you. I had already check this page. My case is not shown in this webpage, but I did not see that it was possible to contact the support so I'll try it.
.

Regards

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Adobe Employee ,
Jun 12, 2015

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Hi,

Can you confirm that you actually have a Creative Cloud files folder on your computer?, and you have not moved the folder at all? are you logged in to the same Adobe account on the webiste and on your computer?

Thanks

Warner

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Community Beginner ,
Jun 12, 2015

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Thank you for your quick response.

I am logged and in the right folder, I have restarted my computer. All folders and files inside “Creative Cloud Files" has vanished (not from the cloud or my own back up of course) after a recent creative cloud update .

Next to my “Creative Cloud Files” there is a folder named "Creative Cloud Files (archived)” with the original files. I have copied it in “Creative Cloud Files”.

But, I just have added an another file, and synchonisation seems to no longer work. I think all Adobe services are launched.

Regards.

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Adobe Employee ,
Jun 12, 2015

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Yes you may contact the support through call/chat by logging into your Adobe account and then accessing the link below:

Contact Customer Care

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Community Beginner ,
Jun 12, 2015

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Thank you. Bye bye.

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Adobe Employee ,
Jun 12, 2015

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You are welcome!

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