Missing or deleted files in creative cloud folders

[#1]

Our team has been having issues with deleted or missing files from our creative cloud folders (thank goodness for time machine). Is anyone else experiencing this issue or is their a way to view a log of our creative cloud activities?

[#2]

Our team has been having issues with deleted or missing files from our creative cloud folders (thank goodness for time machine). Is anyone else experiencing this issue or is their a way to view a log of our creative cloud activities?

[#3 · Accepted solution]

Hi,

Your issue looks like something our customers are already seeing Files are getting deleted from creative cloud

Please send in your log files so we can be sure about this.

The logs are located at

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please zip them up and send them to SyncForum-Communication@adobe.com with this forum URL in the email.