Missing XD file in creative cloud folder

New Here ,
Nov 24, 2020 Nov 24, 2020

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I have recently logged on to see one of the files I have been working on recently is missing from the creative cloud folder and its not in the deleted (Cloud or desktop).

 

You can still see the published link of the prototype (have attached a screenshot of this) but the original XD file is nowhere to be found.

 

Does adobe make a backup of synced cloud files somewhere on the computer and, if so, where can I access them?

 

This is for a high profile client with tight deadlines and I dont want to recreate the design again.

 

Many thanks in advance

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Cloud storage web assets, File sync

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Adobe Community Professional ,
Nov 24, 2020 Nov 24, 2020

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cc files are sync'd with the local folder designated in your cc app (files>preferences>syncing)

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New Here ,
Nov 24, 2020 Nov 24, 2020

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Hi kglad,

 

Thanks for the response.

 

I just followed my file path and unfortunately there is nothing in the synced folder.

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Adobe Community Professional ,
Nov 24, 2020 Nov 24, 2020

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the files are stored on adobe's server's and your sync'd computers/devices.  if you've checked them all and the files are on none, they're gone unless you try some recovery of local files.

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New Here ,
Nov 24, 2020 Nov 24, 2020

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Ah that sucks, I'm going to have to do it from scratch then.

 

Is this a known thing to happen? seems like quite a big flaw in a system that relies on you storing your important files online, only for them to disappear.

 

Been looking around and it seems like this has been going on since 2015 for a fair few people.

 

I'll just back everything up doubly from now on, which is a pain as the whole point of cloud storage for me was to free up memory on PC, but i guess its my own fault for putting too much faith an online storage sytem.

 

Thanks for your help though

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Adobe Community Professional ,
Nov 24, 2020 Nov 24, 2020

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LATEST

check this to make sure you completely checked adobe's storage, Versioning FAQ (adobe.com)

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