MP4 file on my local drive in my CC files folder does not play in Cloud after syncing

New Here ,
Jul 30, 2019 Jul 30, 2019

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I have two MP4 files in my Creative Cloud Files folder on my local D drive and after syncing it doesn't play it just shows a still image and says OCTET after the file name.

What does this mean? The other MP4 file plays fine. I have uploaded it twice with the same result.

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Adobe Community Professional ,
Jul 30, 2019 Jul 30, 2019

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Adobe Community Professional ,
Jul 30, 2019 Jul 30, 2019

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How big is your file?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 31, 2019 Jul 31, 2019

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The MP4 file is 3 gig

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Explorer ,
Aug 20, 2019 Aug 20, 2019

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Just happened to me.  I rendered an h264 .mp4, like many times before... on the cloud it shows as octet and won't play or download.

This is not the first time I have had issues with accessing files in the cloud... the previous token issue persisted on and off for months.... getting tired of having to pay for a dropbox account because this is just not reliable.

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Adobe Community Professional ,
Aug 20, 2019 Aug 20, 2019

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It may well be that the magic limit is 2Gb.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Dec 01, 2019 Dec 01, 2019

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I have the same issue but my file is 100 mb

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Community Beginner ,
Dec 01, 2019 Dec 01, 2019

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I believe that the files needs to be under 100 mb in size in order to be recognized as MP4 instead of OCTET. I reencoded the file to be 88 mb and now it works in CC files.

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New Here ,
Oct 03, 2020 Oct 03, 2020

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Incorrect.  I have 4GB MP4 files in my lightroom.adobe.com videos folder.  That said, there are syncing issues between this and Lightroom Classic....

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Community Beginner ,
Jun 22, 2020 Jun 22, 2020

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This is an absolute joke adobe.
I can't replace the file because it isn't an OCTET file. WTF is that?
I'm so sick of these sorts of things happening. These files don't even load smoothly for playback for clients.
I can't replace the file with an H.264 file even though that's how the original file was uploaded.
Come on!!! It's 2020. Get it together!

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New Here ,
Sep 09, 2020 Sep 09, 2020

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I have this same issue every 1 in 10 files or so.

(file uploads, the movie won't play, it can be downloaded tho)

It's really anoying.

A solution would be nice.

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New Here ,
Oct 02, 2020 Oct 02, 2020

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Same happened to me yesterday too.

The customer support reported to me that there seems to be a problem with the files names. For example I had numbers and an underscore _ in the files name. I tried to upload/sync it again just as "video one" and this time it worked fine. The video is shown as mp4 (not as 'octect' anymore) and plays normally in the creative cloud web space. (file size: 1,8GB)

With another larger video though with 7GB, which is shown as "mp4",  but isn't possible to play online. It's only possible to download.

good luck everyone and keep the patience 😉

 

 

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New Here ,
Feb 10, 2021 Feb 10, 2021

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LATEST

renaming the files did not work for me

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Contributor ,
Oct 02, 2020 Oct 02, 2020

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Same here. Very annoying.

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Adobe Community Professional ,
Oct 05, 2020 Oct 05, 2020

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you can probably open in audition and resave to restore the sound file.

 

but you should also report the issue to adobe so they know it's an issue, https://www.adobe.com/products/wishform.html

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New Here ,
Dec 24, 2020 Dec 24, 2020

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Been happening since last year for me. Just happened again when uploading a 5 min wedding highlight video. Utter BS

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Adobe Community Professional ,
Dec 25, 2020 Dec 25, 2020

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instead of complaining in a public forum where your complaints help nothing, have any of you posted so adobe's aware of the problem, https://www.adobe.com/products/wishform.html

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New Here ,
Feb 02, 2021 Feb 02, 2021

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Same issue and just added to the bug report at Adobe. I could understand if I was trying to share a 10+ minute video but this is only 3 minutes. Very frustrating. On the page it should at least say file to big so you must download to view instead of the cryptic OCTET.

 

 

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