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MP4 previews not working via send a link on iPhone and iPad

Explorer ,
Mar 07, 2018

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Has anyone tried sending a link to a shared folder containing mp4 files and found that clients using iPhones or iPads can see thumbnails of the individual files but can't actually play the video previews? My clients were loving the ease with which they could sign off work from wherever they were using their Apple devices but now no one can see their graphics. Very annoying !!

J

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File sync

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MP4 previews not working via send a link on iPhone and iPad

Explorer ,
Mar 07, 2018

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Has anyone tried sending a link to a shared folder containing mp4 files and found that clients using iPhones or iPads can see thumbnails of the individual files but can't actually play the video previews? My clients were loving the ease with which they could sign off work from wherever they were using their Apple devices but now no one can see their graphics. Very annoying !!

J

Topics

File sync

Views

263

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Mar 07, 2018 0
Adobe Community Professional ,
Mar 07, 2018

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Mar 07, 2018 1
sainhasg LATEST
New Here ,
Jan 23, 2019

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Hi,

did you ever find/receive a solution to this?

It is hugely annoying, I've been asking and searching for a solution for some time, and can't seem to get anywhere with it.

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Jan 23, 2019 0