Multiple issues with Creative Cloud File Syncing

New Here ,
Nov 12, 2014 Nov 12, 2014

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  1. I'm have issues with syncing files on my mac to Adobe Creative Cloud. I don't seem to have issues syncing via drag and drop to my web browser. I keep getting this error while syncing via finder:
    Screen Shot 2014-11-12 at 3.50.08 PM.png
  2. I also have a fairly complex PSD with folders that i'm toggling on and off using Layer Comps. I don't see any difference when switching Layer Comps within Extract in the browser. I do see the changes when turning on and off the folders though.. What's the deal with that?
  3. Why does it take so long to render the PSD after I turn on a folder or switch layer comps? It takes about 30 seconds to re-render, which is crippling for our workflow.


This would be an amazing tool for our developers if these 3 issues were resolved.

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File sync

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Adobe Employee ,
Nov 17, 2014 Nov 17, 2014

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Hi,

Can you let me know the size of this file please?, we currently have issue where large file will fail to sync. This is an issue we looking into as a priority.

Thanks

Warner

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New Here ,
Nov 17, 2014 Nov 17, 2014

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It's a 23mb file with lots of layers.

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Adobe Employee ,
Nov 18, 2014 Nov 18, 2014

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Thanks for the information.

Could you now send me some log files please..

The log files can be found here:

Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/

Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\

The logs have the date in the filename, like "CoreSync-2014-03-25.log". Please compress (zip) all the CoreSync-2014-MM-DD.log files and email them to me directly at harness@adobe.com


Thanks

Warner

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