My adobe creative cloud is not syncing my files [Mac - Mojave]

New Here ,
Nov 13, 2019

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Please can someone help me urgently - I need to work and my work files in the cloud are not syncing... This has never happened before...

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Creative Cloud, File sync

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My adobe creative cloud is not syncing my files [Mac - Mojave]

New Here ,
Nov 13, 2019

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Please can someone help me urgently - I need to work and my work files in the cloud are not syncing... This has never happened before...

TOPICS
Creative Cloud, File sync

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86

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Nov 13, 2019 0
Adobe Community Professional ,
Nov 13, 2019

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what folder are you sync'g?  internal, external, a root folder?

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Nov 13, 2019 0
New Here ,
Nov 17, 2019

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Hi kglad

They are design files sitting in the Adobe Creative Cloud Files Folder. If I went to the web to check everything loaded up there - it was all there from my work iMac .... but when I was home on my Laptop it refused to update to what was on the web - I tried everything....restarting, logging in and out of Adobe, pausing and re-syncing, I even tried to add new folder on my laptop folder to force it to sync, repaired the Adobe Creative Cloud App...but it would not work.

 

In the end I had to remove all adobe apps in order to delete Adobe Creative Cloud. I had to re-install everything and then only did it sync all the files and folders Correctly.

 

It was a pain that took several hours - something Adobe needs to fix....

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Nov 17, 2019 0
Adobe Community Professional ,
Nov 18, 2019

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hi, for others checking this thread:

 

make sure you're not using a root folder and make sure, if you're having problems, you're using an internal drive that has free space available by click file>preferences>syncing

 

Screenshot - 11_18_2019 , 5_59_30 AM.png

 

 

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Nov 18, 2019 0
graziam LATEST
New Here ,
Nov 18, 2019

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FYI - I had plenty space and my folder is exactly where Adobe installed it.

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Nov 18, 2019 0